Frequently asked questions

Yes. PropertyAdverts offers packages that can include Rightmove, depending on the package and any selected upgrades. You create and manage the advert from your dashboard, then we publish eligible adverts through our portal feed.

Your advert can be distributed across major UK property portals depending on the package and selected upgrades. Your dashboard will show the publication status.

Your advert can appear on major UK property portals depending on the package you choose. Packages may include Zoopla, PrimeLocation, OnTheMarket and Rightmove, with your dashboard showing publication status.

No. PropertyAdverts is built around fixed-fee advertising, so you do not pay a percentage-based estate agent or letting agent commission to us.

PropertyAdverts is designed around fixed-fee advertising packages so sellers and landlords can avoid traditional percentage-based estate agent commission.

After payment, your advert moves through our checks. If everything required is present and approved, it can be published to the portals. Some documents can be supplied after payment, but missing documents may limit how long the advert can remain live.

Yes. You can update photos, price, description and many advert details from your dashboard. Some changes may need a quick review before they are pushed back to portals.

Yes. During advert setup you can control how much of the address is shown publicly. We still keep the full address privately for our records and portal processing.

Yes. If your own property needs selling or letting, you can create a full PropertyAdverts account and start an advert from the same platform.

You create your advert online, choose a fixed-fee package and manage enquiries from your dashboard. You stay in control of the advert and avoid traditional percentage-based estate agent commission.

Sales packages are fixed-fee advertising options with different portal reach and advertising periods. You can choose the package that fits the exposure you want before checkout.

You create the rental advert, choose a fixed-fee lettings package and manage tenant enquiries from your dashboard. You stay in control without paying traditional letting agent percentage fees to us.

Lettings packages are fixed-fee advertising options with different portal reach and advertising periods. You can choose your package during setup or from the advert management page.

Tenant referencing is available as an add-on for letting adverts. You enter applicant details, add the checks to your basket and, after payment, the reference is submitted to our referencing provider.

Yes. Landlords can use the tenancy agreement tool from the advert dashboard. You enter landlord, tenant, guarantor and tenancy details, then add the agreement to your basket.

When you enquire, your enquiry is sent to the advertiser and stored securely. If the advertiser replies through PropertyAdverts, you can return to your enquiry area to continue the conversation.

New buyer or tenant enquiries are sent to you and stored in your dashboard so you can keep messages, viewing requests and follow-up activity in one place.

Buyer enquiries are stored in your dashboard so you can review details, respond and keep messages organised against the property advert.

Tenant enquiries are stored in your dashboard against the rental advert. You can review messages, reply and keep viewing or follow-up activity organised.

An enquiry account lets you safely return to replies and messages without exposing everyone’s contact details immediately. It also helps keep the conversation attached to the right property.

You can message through the enquiry conversation where that option is available. We are careful about when contact details are shared so both sides have a safer experience.

Contact details are handled carefully. Some details may be protected or routed through the enquiry system until the right stage of the conversation.

Viewing arrangements are handled between the advertiser and the enquirer. Your enquiry conversation is the best place to request or confirm next steps.

Yes. An EPC is legally required for both sale and rental adverts. If you already have one, upload it from your dashboard. If not, you can order one from us where the option is available.

Yes. We need proof that you are entitled to advertise the property, such as proof of ownership or another accepted document. This helps keep adverts trustworthy and portal-ready.

We carry out identity and ownership checks to protect customers, enquirers and the portals. If ID is required, your dashboard will show what is needed and where to upload it.

If you have an EPC or floorplan, you can upload it. If you need one arranged, the dashboard can show order options where available, and our team will manage any manual fulfilment steps.

You pay online at checkout. Once payment is complete, your order is recorded in your dashboard and any paid advert package or add-on is linked to the relevant property advert.

Yes. Paid orders appear in your dashboard with receipt and invoice options. The invoice reflects the details stored when the order was created.

If your advert period is ending or has expired, your dashboard will show renewal or extension options. You can also buy eligible upgrades or add-ons for an active advert.

Yes. You need to verify your email address before signing in, so we know the account belongs to you and can safely send account and advert updates.

Use the password reset page and enter the email address for your account. If your account uses Google or Apple sign-in, your password is managed by that provider instead.

Start with the support area in your dashboard or use the public contact page. Our AI support can answer many common questions quickly, and support requests can be escalated where needed.